FAQ

Frequently asked questions.

Everything you need to know about Earnd.

General

What is Earnd.Club?
Earnd.Club is a fitness rewards platform that turns your real effort into real perks. Connect the wearable you already own, complete challenges set by local businesses and brands, and earn rewards like vouchers, free sessions, and exclusive offers.
How do challenges work?
Challenges are set by our sponsor partners like restaurants, gyms, cafes, and more. Each challenge has a specific fitness goal (for example, logging 5 nights of 80%+ sleep). Complete the goal within the timeframe and the reward is yours.
What devices are supported?
Earnd works across the major wearables, including WHOOP, Oura, Ultrahuman, Garmin, and Apple Watch. Connect the one you already own and your challenge progress syncs automatically, with no manual tracking needed.
How do I redeem a reward?
When you complete a challenge, your reward becomes available in your dashboard. Depending on the reward, you can redeem it digitally (a code or voucher) or in-person at the sponsor's location.
How can my business sponsor a challenge?
We'd love to have you on board. Head to our partner inquiry form to tell us about your business. We'll get in touch to set up your first challenge and reward.

Account & Onboarding

How do I sign up / create an account?
Tap 'Join the club' on the homepage or download the app and sign up with your Google account. It takes less than a minute.
Do I need a specific wearable?
No. Earnd is built to work with the tracker you already wear rather than asking you to buy a particular one. If your device is not supported yet, tell us which one you use and we will let you know when it lands.
How do I disconnect or switch my wearable?
Go to Settings in your dashboard and click 'Disconnect'. You can reconnect the same device, or connect a different one, at any time.

Challenges

Can I join multiple challenges at the same time?
Yes! You can participate in as many active challenges as you like. Your wearable data is evaluated against each one independently.
What happens if I miss the challenge deadline?
If you don't complete the challenge within the timeframe, it expires. Keep an eye on your dashboard to track your progress and deadlines.
How do I know if my data has synced correctly?
Your dashboard shows your latest sleep, recovery, and activity figures. If they match what you see in your device's own app, you're good to go.
Can I see my progress during a challenge?
Absolutely. Your challenge card on the dashboard shows real-time progress: how many days you've completed and how many are left.

Rewards & Redemption

Do rewards expire?
Reward expiry depends on the sponsor. Check the reward details on your dashboard for specific terms and validity periods.
Can I transfer or gift a reward to someone else?
Not currently, but we're exploring ways to share rewards in the future, so stay tuned.
Where can I see my earned and redeemed rewards history?
Your dashboard shows all active, completed, and redeemed rewards in one place.

Privacy & Data

What data do you access from my wearable?
We access sleep, recovery, and workout data, only what's needed to evaluate your challenge progress. We never store raw health data in our database.
Do you share my data with sponsors/partners?
No. Sponsors only see anonymized, aggregate challenge completion statistics. They never see your individual health data.
How do I delete my account and data?
Contact us at community@earnd.club and we'll process your request. You can also disconnect your wearable at any time from Settings.

Billing & Costs

Is Earnd.Club free to use?
Yes, Earnd.Club is completely free for members. You connect your wearable, join challenges, and earn rewards at no cost.

Still have questions? Get in touch